FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

When was GIANT founded?

We are professional  manufacture for the chemical admixtures, founded in 1998, MUHU has a history of over 20 years.

What products or services does GIANT provide?

What products or services does GIANT provide?
The business scope of  GIANT is mainly consisted of three parts.
A. Concrete admixtures and other construction materials. In addition to products and sales service, MUHU also provides product formula transfer, technical training, and production facilities re-engineering. Complete customer satisfaction is our business goal.
B. Production know-how transfer service on products such as PC/SNF Superplasticizer.
C. Technical cooperation on new products. Heatless production system of new generation of PC services as an example.

Where are GIANT customers from?

Where are GIANT customers from?
Except from domestic customers, GIANT products are widely used in large precast factories, cement product plants, civil and industrial construction projects, railway construction, hydraulic projects, bridges and skyscrapers etc. Giant customer network is woven across South Eastern Asia, Middle East, South America and Africa .

What is the average lead time?

Normal the lead time is about 7 days. If your qty very big(mor than 500tons,then we can talk again for its delivery time.)

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

There’re plenty of construction material manufacturing giants in global market. How can GIANT compete with them?

There’re plenty of construction material manufacturing giants in global market. How can GIANT  compete with them?
GIANT attracts customers by established repute, advanced production system, considerable production capacity, wide product range, good quality and thorough technical support.
To check if a manufacturer is reliable or not, the size of regular customer group can tell. We’re satisfied with nothing but customer satisfaction.


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